In the FAQs (Frequently Asked Questions) section, you will find the answer to all those questions and issues that usually arise in the registration process, purchase of articles in our online store or when handling the personal data of the user account.
How to buy scale models in ProScale Hobbies
How to select the scale models, items to scale and toys that we want to acquire
As you can see in the main menu of our website, we have divided our products into sections, such as “SLOT RACING”. These sections and categories are designed so that finding the desired article is much easier.
To select the items you want to purchase, you only need to add them to the shopping cart from the product page. Use the “plus” and “minus” icons on this page or enter a number directly to define how many units you want from that item.
I want to check the shopping cart before proceeding with the payment
Checking your shopping cart is a very quick and easy process. You only have to click on the cart icon that you will find in the main menu of our online store.
Once inside the “CART” page, you can modify the number of desired units or discard specific items in the cart symbol or by clicking on the word “CART”.
I have already reviewed my order, how can I make the payment?
After reviewing your shopping cart, you will go to the order payment process. The payment method we use in ProScale Hobbies is PAYPAL. This form of payment allows us to give the client the security of a payment method with more and more users every day.
If you need to consult doubts about the payment process, you can contact us and make your questions through the email firstname.lastname@example.org. We will assist you and help as soon as possible.
Is the price of scale models in the ProScale Hobbies store the same as in retail stores?
ProScale Hobbies scale items have a recommended retail price. This does not prevent that both within our store and in the stores of our distributors you can find promotions and discounts depending on the strategy of each professional.
Questions about making an order
How do we manage the shipping?
We prepare your order in our warehouse. The set of models or models to scale is packaged in cardboard or wooden boxes depending on the product and the fragility of it.
How much does it cost to send my package?
The shipping price will depend on the destination of the package as well as the dimensions and weight of the package. It is possible that within our offers and coupons you find the possibility of discounts and discounts in the cost of transport, always stay informed!
On the other hand, if you choose to collect the products in our warehouse, you will not be charged any additional cost to the price of the item or items.
What is the delivery time of the order?
At ProScale Hobbies we do everything possible to offer you the best price. That is why we work with different transport companies, both national and international. Thus, the delivery time will depend on the transport company hired.
To make a more comprehensive tracking of your shipment, you can request the tracking number provided by the transport company at the time of collection of the package. Do not hesitate to make your questions through our contact form!
What do I do if I can not pick up my order in the time slot of the transport company?
The transport companies have several methods to turn to in these cases. Sometimes they can go back to your home or office, while other times they leave a notice so that you can proceed with the withdrawal of your package at your nearest office.
Can I send the order to a different address to the payment holder?
If possible. In your user account you can configure your preferred delivery addresses. In each order you can choose which address to send it to.
I received some pieces of my order broken, what do I do?
In ProScale Hobbies, we will send you the pieces that have been broken in the shipment. Notifying before than 3 days after receiving the order is mandatory. To tell us which pieces have been broken you can contact us through our email email@example.com. It will be essential to send one or several photographs of those pieces that have arrived damaged.
Can I make changes to my order?
If we have already sent your order, it will not be possible to make changes to it.
If the package has not left our warehouse, you will have the option to add products to the order. Therefore, you will not be able to cancel your order. For questions and suggestions, you can contact us through firstname.lastname@example.org.
I have not been able to finalize my order, can I do it later?
Yes, thanks to the cookies that our ecommerce system uses, your shopping cart will be saved for future sessions. In this way you can choose the items that you like the most without having to do it instantly.
Do the orders have a minimum or maximum amount?
No, at ProScale Hobbies we have no minimum order. On the other hand, if your order exceeds a certain value, we will contact you to confirm it.
Is it possible that any of the items in the store are not in stock?
At ProScale Hobbies we work to optimize the production and storage costs of our products. That is why not all items are stored in our warehouses.
Is it possible to browse the online catalog without registering?
Yes, to consult our catalog you can visit the different sections of our online store. In the product pages you will find all the necessary details to decide which of them to acquire.
And… adding more than one shipping address, is it possible?
Then, before the first purchase, you will have to indicate the addresses to which the next orders will be sent. In this way, before finalizing each order, you will have to select which of these entered addresses you wish to have the articles sent to you.
To modify the shipping addresses, you can access your account data and manage them from the user panel.
Can I check the orders I have made before?
Yes, in your user panel you can check the order history that you have made through our ecommerce store.
I forgot my password, is there a way to recover it?
There is no problem, in the “Access” section you can click on the option “Recover password” to receive a recovery email.
I want to change my email address, is it possible?
You can change your email address as many times as you need. To do this you only have to access your ProScale Hobbies user account and in “My data” you can make the appropriate modification.